Terms & Conditions

Last updated: 02/03/2026

These Terms & Conditions apply to all purchases made through www.theootsider.co.uk.

By placing an order with The Ootsider, you agree to be bound by these Terms.

1. About Us

The Ootsider is a UK-based Community Interest Company (CIC).

Registered address: The Ootsider, James Young House, Drumshoreland Rd, Pumpherston, Livingston EH53 0LQ

2. Products

All products sold by The Ootsider are made to order. Each item is produced specifically for the customer after an order has been placed.

Due to the handmade nature of our products, slight variations may occur and do not constitute faults.

3. Orders

When you place an order, you are making an offer to purchase goods subject to these Terms.

An order is accepted once you receive an order confirmation email.

Once production has begun, orders cannot be cancelled or amended.

4. Pricing & Payment

All prices are in GBP (£) and include VAT where applicable.

Payment must be made in full at the time of ordering.

5. Production & Lead Times

Estimated production times are provided and are approximate.

Delays may occur due to circumstances beyond our control.

6. Delivery

Delivery times are estimates and not guaranteed.

All of our changing robes are made to order. As each item is individually crafted, production times may vary depending on current order volumes.

Orders are typically dispatched within up to 14 days from the date of purchase. During periods of high demand, production times may be extended. We will always aim to process and dispatch your order as quickly as possible.

Please note that delivery timeframes are estimates and are not guaranteed. Once your order has been dispatched, shipping times will depend on the selected delivery service and destination.

If you require your order by a specific date, please contact us prior to placing your order to confirm availability.

7. Returns & Refunds

All products are made to order. The 14-day cancellation right does not apply to made-to-order goods.

We do not accept returns for change of mind once production has commenced.

Faulty or Incorrect Items:

Your statutory rights are not affected.

If an item is faulty or incorrect, contact us within 14 days with photographic evidence.

Where confirmed, we will offer repair, replacement, or refund in line with UK law.

8. Care Instructions

All Ootsider changing robes must be cared for as follows:

Hand wash only at 40°C
Use soap flakes only (do not use standard laundry detergent)
Do not bleach
Do not dry clean
Do not iron
Do not tumble dry

Failure to follow these care instructions may result in damage to the garment and will not be considered a manufacturing fault.

9. Intellectual Property

All website content and designs remain the property of The Ootsider.

10. Liability

Our liability is limited to the value of the goods purchased.

11. Governing Law

These Terms are governed by the laws of Scotland.